Contact Us

We are a small, dedicated team and we take customer service seriously. Whether you have a question about a product, an order, or just want some advice, we are here to help.

Get In Touch

📧 Email: info@pukidevices.co.uk
📞 Phone/WhatsApp: +44 7393 411663
📍 Address: 137 St Johns Road, Wembley, HA9 7JP, United Kingdom

Response Times

• 📧 Email: We aim to respond within 4 hours on working days
• 💬 WhatsApp: Typically within 1–2 hours
• Working hours: Monday to Saturday, 9am to 6pm

Common Enquiries

Tracking an Order

Your tracking number is sent by email once your order is dispatched. If you have not received it, please check your spam folder first, then contact us with your order number.

Starting a Return

Email us with your order number and reason for return. We will send you a prepaid return label within 24 hours. See our full Returns Policy.

Selling Your iPhone

Visit sell.pukidevices.co.uk to get an instant quote. We offer same-day bank transfer on receipt of your device.

Grading Questions

Not sure which grade is right for you? See our Grading Guide or contact us and we will help you choose.