Returns, Refunds & Warranty

30-Day Returns Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return your device within 30 days of receiving it for a full refund or exchange — no questions asked.

How to Return

Email us at info@pukidevices.co.uk with your order number and reason for return
We will send you a prepaid return label within 24 hours
Pack the device securely and drop it off at the courier
Once received and inspected, your refund will be processed within 3–5 business days

Return Conditions

Device must be returned in the same condition as received
Original packaging preferred but not required
All returns must be initiated within 30 days of delivery
Devices showing signs of damage caused by the buyer may be subject to a deduction

Warranty

Every device sold by PUKI Devices comes with a 30-day warranty covering hardware faults and defects present at the time of purchase.

What the Warranty Covers

Hardware faults or defects not disclosed at the time of sale
Battery issues (if battery health drops below the guaranteed level)
Screen defects (dead pixels, touch issues)
Connectivity issues (Wi-Fi, Bluetooth, cellular)

What the Warranty Does Not Cover

Accidental damage (cracked screens, water damage)
Software issues caused by the user
Normal wear and tear after purchase
Damage caused by unauthorised repairs

Refunds

Approved refunds are processed to your original payment method within 3–5 business days of us receiving the returned device. You will receive an email confirmation once the refund has been issued.