Buyer Protection

Verified Sellers

Secure Payments

Seller Return Policies

Fraud Protection

Customer Support

Fair Disputes

Marketplace Buyer Protection

Each seller sets their own return policy, shown on the listing before you buy.
If a device arrives significantly different from the seller's description, PUKI Devices will help facilitate resolution according to our Marketplace Buyer Protection.
This is separate from, and doesn't replace, your standard UK consumer rights.

Every seller completes ID verification before they're allowed to list a device.
Every seller provides the device's IMEI when creating a listing, as part of our Marketplace Standards.
Sellers who misrepresent a device's condition or breach our Seller Policy are removed from the marketplace.

All payments are processed through PayPal and Shopify's secure checkout — we never see or store your card details.
Funds are only released to a seller after your order is confirmed as delivered.
You'll always receive an order confirmation and receipt by email.

Each seller sets their own return window and terms — check the listing before you buy.
If a device arrives faulty or not as described, PUKI Devices will help facilitate resolution with the seller according to our Marketplace Buyer Protection.
Refund and replacement terms are agreed as part of resolving your case.

Every purchase on PUKI Devices is covered by a 14-day return window, starting from the day your order is delivered.
To qualify, the device must be returned in the same condition it arrived in, with all original accessories included.
This 14-day window applies marketplace-wide, on top of any additional terms a seller may offer on their listing.

If your tracking shows no movement, or your estimated delivery date has passed, email info@pukidevices.co.uk with your order number.
We'll check the tracking with the courier and follow up with the seller on your behalf.
If the item is confirmed lost in transit, you'll receive a full refund or a replacement — whichever you'd prefer.

Email info@pukidevices.co.uk within 14 days of delivery with your order number and reason for return.

We'll confirm your return is eligible and send back return instructions, including where to send the device.

Post the device back in its original condition — we recommend using tracked postage.

Once we receive and inspect the device, your refund is processed within 5 business days to your original payment method.

Every listing includes the seller's IMEI, and sellers who misrepresent a device are removed from the marketplace.
Payments only ever go through PUKI's checkout — we'll never ask you to pay a seller directly.
Suspicious listings or sellers are investigated and removed as soon as they're reported.

Email info@pukidevices.co.uk with your order number and a description of the issue.
Include photos if the device arrived damaged, faulty, or different from its listing.
We review every dispute within 2 business days and contact the seller for their side before deciding an outcome.
Outcomes may include a replacement, partial refund, or full refund and return — decided fairly, case by case.

Every listing is verified, every purchase protected.