Buyer Support

Item Not Received?

If your order hasn't arrived yet, follow these steps — most cases are resolved quickly.

What to Do

Allow up to 5 working days

Delivery can take up to 5 working days after your order is dispatched. Most orders arrive well within this window.

Check your tracking number

Your tracking number is in the seller confirmation email — use it to check the courier's latest delivery status.

Contact the seller directly

Message the seller directly via your order page in your Webkul account — most delivery questions are resolved here fastest.

Still unresolved after 48 hours?

Contact PUKI Devices directly and we'll step in: