Seller Policy

Selling on PUKI Devices

Clear rules for a trusted marketplace — for buyers and sellers alike.

Seller Eligibility
Listing Rules
10% Commission
48hr Payout
Prohibited Items
Fair Disputes

Seller Eligibility

  • You must be 18 or over and a UK resident to sell on PUKI Devices.
  • Valid ID verification is required as part of Webkul seller registration.
  • One seller account is permitted per person or business.
  • PUKI reserves the right to approve, decline, or remove any seller application.

Listing Rules

  • Only genuine Apple iPhones (iPhone X and newer) may be listed.
  • Every listing must accurately state model, storage, colour, network, condition grade, and battery health.
  • All condition grades are welcome — including Grade C (fair condition), Faulty, and Parts Only devices — as long as the condition is disclosed accurately in the listing.
  • A minimum of 3 real photos of the actual device are required — front, back, and any damage. No stock or manufacturer images.
  • The device's IMEI number must be provided and must match the listed device.
  • Devices must be signed out of iCloud and reset ready for a new owner before dispatch.
  • Pricing must be set honestly and can be updated at any time before a sale completes.

Prohibited Items

The following are never permitted on PUKI Devices and will result in listing removal and possible account suspension:

  • Stolen or lost devices — sellers must confirm they legally own every device they list.
  • iCloud-locked, Google-locked, or otherwise account-locked devices.
  • Counterfeit or non-genuine Apple devices.
  • Devices with an unpaid finance agreement attached.
  • Devices damaged beyond safe repair, or misrepresented in condition, storage, or model.

Commission & Payment Terms

  • PUKI takes a flat 10% commission on every completed sale — you keep 90%.
  • There are no upfront or listing fees. Commission is only charged when a sale completes.
  • Payout is released 48 hours after the buyer confirms delivery.
  • Payments are made via your chosen payout method in your Webkul seller dashboard.

Dispute Process

  • If a buyer reports an issue (item not as described, faulty, etc.), PUKI reviews both sides within 2 business days.
  • Sellers are contacted for their side of the story before any action is taken.
  • Where a dispute is upheld, resolution may include a partial refund, full refund and return, or replacement — decided case by case.
  • Sellers should respond to a complaint within 24 hours to avoid automatic resolution in the buyer's favour.

Account Suspension

  • First-time minor violations result in a warning and removal of the affected listing.
  • Serious or repeated violations — including stolen goods or counterfeit items — result in immediate account suspension.
  • PUKI may withhold payment pending investigation of a suspected policy breach.
  • Appeals can be made by contacting info@pukidevices.co.uk.

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Questions? Email info@pukidevices.co.uk